Shipping policy

**✅ Here’s your complete Shipping Policy** for **Sweet Doce Vibes** (ready for Shopify):

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### **Shipping Policy – Sweet Doce Vibes**

**Last Updated:** 22 May 2026

Thank you for shopping with **Sweet Doce Vibes**! Below you’ll find all the important information about how we process and ship your orders.

#### **1. Order Processing Time**
- All orders are processed within **1–3 working days** (Monday to Friday).
- Orders placed after 2:00 PM UK time or on weekends/public holidays will be processed the next working day.
- You will receive a confirmation email once your order has been processed and dispatched.

#### **2. Shipping Methods & Costs**
We offer the following shipping options within the **United Kingdom**:

| Shipping Method       | Estimated Delivery       | Cost                  |
|-----------------------|--------------------------|-----------------------|
| Standard UK Delivery  | 2–3 working days         | £3.99                 |
| Express UK Delivery   | 1–2 working days         | £6.99                 |
| Free Shipping         | 2–3 working days         | **Free** on orders over £25|

- Shipping costs are calculated at checkout based on your location and order value.
- Free shipping applies automatically when your order total reaches £25 or more (before any discounts).

#### **3. Delivery Times**
- Delivery times are **estimates** only and are not guaranteed.
- Most UK orders arrive within 2–4 working days after dispatch.
- During busy periods (e.g. Christmas, Valentine’s Day, or special promotions), delivery may take slightly longer.
- We are not responsible for delays caused by the courier, severe weather, or postal strikes.

#### **4. Tracking Your Order**
- Once your order has been dispatched, you will receive a **tracking number** via email.
- You can track your parcel directly through the courier’s website.
- Please allow up to 24 hours for tracking information to become active.

#### **5. Perishable Items – Important Note**
All our products are **perishable food items**.  
Once your order has been delivered, it is your responsibility to:
- Check the parcel immediately upon arrival
- Store the products in a cool, dry place away from direct sunlight

We recommend consuming our sweets within the “Best Before” date printed on the packaging. Please see our full **Perishable Items Disclaimer** in our Terms of Service.

#### **6. Failed Deliveries & Returns to Sender**
- If a delivery attempt is unsuccessful, the courier will usually leave a card or attempt redelivery.
- If the parcel is returned to us because it could not be delivered, we will contact you to arrange re-delivery (additional charges may apply).
- We are not responsible for parcels that are returned due to an incorrect or incomplete address provided by the customer.

#### **7. International Shipping**
We currently ship to the **United Kingdom only**.  
International shipping may be added in the future. If you are outside the UK and would like to place an order, please email us at sweetdocevibes@outlook.com before purchasing.

#### **8. Damaged or Missing Parcels**
- If your parcel arrives damaged or items are missing, please contact us **within 48 hours** of delivery.
- Take clear photos of the damaged packaging and contents.
- Email us at **sweetdocevibes@outlook.com** with your order number and photos.
- We will investigate and offer a replacement or refund where appropriate (see our Return & Refund Policy).

#### **9. Contact Us**
If you have any questions about shipping, tracking, or your order, please get in touch:

**Email:** sweetdocevibes@outlook.com  
We aim to respond within **24–48 hours** (Monday–Friday).