Refund policy

**✅ Here’s your updated Return & Refund Policy** specifically written for **Shopify**:

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### **Return & Refund Policy – Sweet Doce Vibes**

**Last Updated:** 22 May 2026

At **Sweet Doce Vibes**, customer satisfaction is important to us. However, because we sell **food products**, our return and refund policy is strict in order to comply with food safety regulations.

#### **No Returns on Food Products**

Due to the perishable nature of food and strict food hygiene laws, **we do not accept returns or offer refunds for change of mind** on any food items once they have been delivered.

This includes:
- All sweets, confectionery, and treats
- Opened or unopened products
- Products that have been partially consumed

**We cannot accept returns on food products** for hygiene and safety reasons.

#### **Allergen & Food Safety Information**

- All allergen information is clearly listed on the product packaging.
- Full ingredients and allergen details are also shown on the product page at the time of ordering.
- It is the customer’s responsibility to check this information **before** placing an order.
- We cannot be held responsible for allergic reactions if the allergen information was clearly provided.

#### **Exceptions – Damaged or Incorrect Orders**

We will only consider a refund or replacement in the following cases:

- The product arrives **damaged** in transit
- You receive the **wrong item**
- The product is **faulty** or does not match the description (e.g. expired or mouldy on arrival)

**How to request a refund or replacement:**
1. Contact us **within 48 hours** of receiving your order.
2. Provide your order number and clear photos of the issue.
3. We will review your request and respond within 2–3 working days.

If approved, we will offer either a **full refund** or a **replacement** at our discretion.

**Please note:** We do not offer refunds for change of mind, taste preferences, or if you did not check the allergen information before ordering.

#### **Refund Process**

- Approved refunds will be processed to your original payment method within **5–10 working days**.
- Delivery charges are non-refundable unless the entire order is cancelled before it has been dispatched.
- We reserve the right to refuse a refund request if we have reason to believe the item was misused or the claim is not genuine.

#### **Exchanges**

We do **not** offer exchanges on food products.

#### **Contact Us**

If you need to report a damaged, faulty, or incorrect order, please email us at:

**Email:** sweetdocevibes@outlook.com

Please include your order number and photos where possible. We aim to respond to all enquiries within **24–48 hours** (Monday to Friday).

#### **Changes to This Policy**

We may update this Return & Refund Policy at any time. Any changes will be posted on this page with an updated date. By continuing to shop with us after changes are made, you accept the revised policy.