Contact information
### **Contact Us – Sweet Doce Vibes**
We’d love to hear from you! Whether you have a question about an order, our products, allergens, or just want to say hello, we’re here to help.
#### **How to Reach Us**
**Email**
The fastest and best way to contact us is by email:
**sweetdocevibes@outlook.com**
Please include your **order number** (if applicable) and as much detail as possible so we can assist you quickly.
**TikTok Shop Messages**
You can also message us directly through our TikTok Shop. We check messages regularly and aim to reply as soon as possible.
**Social Media**
Follow us on TikTok for updates, new arrivals, and sweet inspiration:
**@sweetdocevibes**
#### **Response Time**
- We aim to respond to all emails and messages within **24–48 hours** (Monday to Friday).
- Messages sent on weekends or public holidays will be replied to on the next working day.
- For urgent matters (e.g. damaged orders), please email us and mention “URGENT” in the subject line.
#### **What to Include in Your Message**
To help us assist you faster, please include:
- Your **order number**
- Your **full name**
- A clear description of your query or issue
- Photos (if reporting a damaged or incorrect item)
#### **Business Hours**
Our team works **Monday to Friday, 7:00 AM – 9:00 PM UK time**.
We do not process or reply to messages outside of these hours.
#### **Physical Address**
Sweet Doce Vibes is an online-only store.
We do not have a public retail location, but all orders are carefully packed and dispatched from the UK.
#### **We’re Here to Help!**
Whether you need help with an order, have questions about ingredients, or just want to share your favourite sweet, we’re always happy to chat.
Thank you for supporting **Sweet Doce Vibes** — we truly appreciate you!